Every product comes with official warranty.
Everything we sell is genuine and carries the manufacturer's warranty — UAE or international, as shown on each product page. If something goes wrong, we help you claim it.
Official
manufacturer warranty
UAE or intl.
as shown on the product page
We help
with every claim
Your invoice
is your proof of purchase
Covered
- Manufacturing defects in materials or workmanship
- Hardware that fails under normal use
- Battery faults, as defined in the manufacturer's terms
Not covered
- Accidental damage — drops, cracks, bent frames
- Liquid damage
- Normal wear and tear and cosmetic marks
- Repairs or changes by unauthorised service centres
- Loss, theft, and software or data issues
How to make a warranty claim
- 1
Quick check
Restart the device and install the latest update — it fixes more than you'd think.
- 2
Contact us
Send your order number and a short description, or a video of the problem.
- 3
We find the fastest route
Usually the brand's authorised service centre in the UAE; where that's not possible, we collect it and handle it for you.
- 4
Repair or replacement
The manufacturer repairs or replaces the product under its warranty terms.
Going straight to the brand
Many brands let you go directly to their authorised service centres in the UAE with your invoice — Apple, for example, through Apple Authorised Service Providers. International-version products are covered under the brand's international warranty where the brand offers one.
Warranty length and terms are set by each manufacturer and are shown on the product page. Your rights under UAE consumer protection law apply in addition to the manufacturer's warranty.
Start a warranty claim
Opens WhatsApp with your claim written out, ready to send.
Common questions
Where do I find my invoice?
It comes with your order confirmation. If you can't find it, message us your order number and we'll send it again.
Does the warranty work outside the UAE?
It depends on the brand and the product version. International-version products carry the brand's international warranty where one is offered; UAE-version products are covered in the UAE.
My product arrived not working. Is that a warranty claim?
No — tell us right away and we'll replace it or refund you. See our returns page.
Do you offer extended warranty?
Not yet. The manufacturer's warranty applies to every product.