The terms of buying from AllDigital

These terms apply when you buy products for your own use on www.alldigital.ae. The seller is MA WARAA ALTECHNOLOGY ELECTRONICS TRADING L.L.C, trade licence no. 980256, based at 2nd Street, off Al Khaleej Street, Al Murar, Dubai, UAE. By placing an order you agree to these terms, so please read them, together with our privacy policy.

Wholesale, trade and export orders are handled on our wholesale site under separate terms.

Privacy policy →

You must be 18 or over to order. You can check out as a guest or with an account; either way, the details you give us must be true and up to date. Keep access to your email account safe, because that is how you sign in. Tell us straight away if you think someone else has used your account.

Prices are in UAE dirhams and include VAT. Delivery and any cash-on-delivery fee are shown separately before you pay. Product photos and descriptions are as accurate as we can make them, but packaging and minor details can differ from the images.

If a product is listed at a clearly wrong price, we will contact you before dispatch. You can then buy it at the correct price or cancel for a full refund.

To keep stock fair for everyone, you can buy up to 5 of each item per order. For larger quantities, please use our wholesale site.

When you place an order we send you a confirmation with your order number. That confirmation means we have received your order. We accept it when we tell you it has been dispatched or is ready to collect, and only then is the sale agreed.

We may cancel an order before it is dispatched if an item has sold out, the price was clearly wrong, we can’t reach you to confirm delivery, or the order looks fraudulent or like a bulk purchase for resale. If we do, we tell you and refund anything you have paid in full.

Every order comes with an electronic tax invoice, sent to your email address. Keep it — it is your proof of purchase for returns and warranty.

You can pay by:

• debit or credit card, or Apple Pay;
• Tabby or Tamara instalments, subject to their approval and their own terms;
• cash on delivery, for orders up to ⃃ 5,000, with a ⃃ 10 fee shown at checkout.

Promo codes are limited to one per order, can’t be exchanged for cash and may have an end date or conditions shown with the code.

We deliver to all seven emirates. Delivery options, fees and timings are on our shipping page and are shown again at checkout. Delivery times are our honest estimate, not a guarantee; if your order will be late — for example for reasons outside our control — we will tell you as soon as we know.

For high-value orders, or where a payment needs checking, the driver may ask to see ID or the card used. If we can’t confirm it, we may hold or cancel the order and refund you.

If nobody is available to receive your order, the courier will contact you to arrange another time. If we still can’t deliver after reasonable attempts and can’t reach you, we will cancel the order and refund you, less any delivery fee you paid.

Please check your parcel when it arrives. The product becomes yours, and your responsibility, once it has been delivered to your address and paid for.

Shipping & delivery →

You can cancel free of charge any time before your order is dispatched — message us on WhatsApp or email with your order number. Once it is on its way, you can refuse it at the door or return it under our returns policy.

If you receive the wrong item, or it arrives damaged, faulty or not as described, tell us within 7 days of delivery. We will collect it free and replace it or refund you in full, including what you paid for delivery.

For a change of mind, you can return an unopened item in its original sealed packaging within 7 days of delivery, and we collect it free anywhere in the UAE. Opened items can’t be returned for a change of mind, but faults are covered by the warranty.

We start your refund as soon as the returned item reaches us and passes its check. It goes back the way you paid; card refunds can take a few working days to appear, depending on your bank. Cash-on-delivery orders are refunded by bank transfer to an account in your name. The full rules, and what can’t be returned, are on our returns page.

Returns →

Products come with the manufacturer’s warranty shown on the product page, and we help you with every claim. Your rights under the UAE Consumer Protection Law (Federal Law No. 15 of 2020) apply in addition to that warranty.

The warranty doesn’t cover physical or liquid damage, repairs by an unauthorised service centre, modified software (for example a jailbroken or rooted phone), a removed serial number, or normal wear of consumables. Back up your data before sending a device for repair; a repair or replacement may erase it.

Warranty →

We are responsible for delivering what you ordered, as described, and for the rights UAE law gives you. Nothing in these terms limits our responsibility for fraud, for death or injury caused by our negligence, or for anything else UAE law says cannot be limited.

Otherwise we are not responsible for losses we could not reasonably foresee when you ordered, for data lost on a device, or for damage caused by using a product against its manufacturer’s instructions.

We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, strikes, network outages or government action. If one affects your order, we will tell you and you can cancel it for a full refund.

Please don’t misuse the site — for example by placing fake orders, copying our content or catalogue in bulk, or trying to break into accounts or systems. The site’s design, text and photos belong to AllDigital or our partners; product names and logos belong to their brands.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. If something goes wrong, please contact us first — most problems are solved in a message. Any dispute we can’t resolve together will go to the courts of Dubai, and you can always contact the UAE consumer protection authorities.

We may update these terms. The version that applies to your order is the one on this page when you placed it.

If a court finds any part of these terms invalid, the rest still applies. If we don’t enforce a term straight away, we can still enforce it later.