Your data, used only to get your order to you

This site, www.alldigital.ae, is run by MA WARAA ALTECHNOLOGY ELECTRONICS TRADING L.L.C, trade licence no. 980256, based at 2nd Street, off Al Khaleej Street, Al Murar, Dubai, UAE. In this policy “we”, “us” and “AllDigital” mean that business, and “you” means anyone who visits the site or shops with us.

We decide how your personal data is used, so we are responsible for it under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021). You can reach us about anything in this policy at sales@alldigital.ae.

We collect only what we need to sell you products and look after you afterwards:

• Account details: your email address and, if you add them, your name and UAE mobile number. If you sign in with Google, Google shares your name and email address with us.
• Delivery details: the recipient’s name, mobile number and address you give at checkout or save in your account.
• Order details: what you bought, prices, the delivery and payment method you chose, and the status of your order.
• Messages: what you send us by WhatsApp, email or our forms — for example about a return or a warranty claim.
• Your saved items: your wishlist, so it follows you between devices when you are signed in.
• Technical details: like every website, our servers log your IP address, browser type and the time of each request. We use these logs only to keep the site running and secure.

We do not receive or store your full card number. Card, Apple Pay, Tabby and Tamara payments are handled by those payment providers on their own secure systems.

If you order for someone else, such as a gift, you give us their name, number and address. Please only do so if they are happy for you to share them with us for the delivery.

Most of it comes from you:

• when you sign in, check out, save an address or add to your wishlist;
• when you message us, ask for a return or make a warranty claim.

Some comes from others: Google, if you sign in with Google; delivery companies, with updates on your parcel; and payment providers, who tell us whether a payment went through. Technical details are collected automatically when you use the site.

We use your data to:

• take, deliver and support your orders — including returns, refunds and warranty claims;
• sign you in and keep your account, addresses and wishlist;
• send you messages about your orders and account, such as sign-in codes and delivery updates;
• prevent fraud and misuse of the site;
• keep the records UAE law requires, such as tax invoices.

The law lets us use your data only for a good reason. Ours are: to carry out your order (our contract with you); to meet our legal duties, such as keeping tax records; our legitimate interest in keeping the site secure and preventing fraud; and your consent, for anything optional such as marketing.

We send marketing messages only if you have agreed to receive them, and every message lets you stop them.

We never sell your personal data. We share it only where an order needs it, or the law requires it:

• Delivery companies — the recipient’s name, mobile number and address, so they can deliver your parcel.
• Payment providers — card processors, Apple Pay, Tabby and Tamara, to take your payment. Tabby and Tamara may run their own checks under their own privacy policies.
• Technology providers — the companies that host our website and database and send our emails, who may only use your data to provide that service to us.
• Authorities — when UAE law, a court or a regulator requires it.
• A new owner — if AllDigital or its shop were ever sold or merged, your data would pass to the new owner, who would have to keep protecting it as this policy says.

We use only the cookies the site needs to work: cookies that keep you signed in, and one that remembers your first name so the header can greet you.

Your cart, wishlist, comparison list, recent searches and light or dark mode are kept in your browser’s own storage, on your device. Clearing your browser data removes them.

We do not use advertising or tracking cookies. If we add analytics in the future, we will update this policy first and ask for your consent where the law requires it.

We keep your account details for as long as you have an account. Order records and invoices are kept for at least five years, as UAE tax law requires, even if you delete your account. Messages about an order are kept for as long as the order could still need support, such as during its warranty.

Every page is served over an encrypted connection. Sign-in uses one-time codes or Google, so we never hold a password for you, and your sign-in cookie can’t be read by scripts on the page. Only staff who need your data to serve you can see it.

No system is perfectly secure. If a breach could put your rights at risk, we will tell you and the authorities as the law requires.

Under UAE data protection law you can ask us to:

• give you a copy of the personal data we hold about you;
• correct data that is wrong or incomplete;
• delete your data, except what the law says we must keep;
• stop or limit how we use it, or object to a particular use;
• send your data to you in a format you can reuse;
• withdraw consent you gave earlier, such as for marketing.

Exercising your rights is free. You can change your name, phone and addresses yourself in your account. For anything else, email sales@alldigital.ae from the address on your account and we will reply without undue delay. If you are unhappy with our answer, you can complain to the UAE Data Office.

Some of our technology providers store data on servers outside the UAE. We only use providers that protect it to the standard UAE law expects.

The site is meant for adults. You must be 18 or over to place an order, and we do not knowingly collect data from children.

If we change this policy, we will post the new version here and update the date at the top. If a change affects how we use data you have already given us, we will tell you before it applies.