Changed your mind? Return it within 7 days.
Unopened items in their original sealed packaging can be returned within 7 days of delivery for a full refund. Faulty items are covered by the manufacturer's warranty.
7 days
from delivery
Free
return collection in the UAE
Full refund
to your original payment method
Sealed
unopened, in original packaging
How to return an item
- 1
Request a return
Use the form below or message us on WhatsApp with your order number.
- 2
We collect it
We arrange a courier to pick it up from your address in the UAE, free of charge.
- 3
We check it
We confirm the item is unopened and complete, with everything that came in the box.
- 4
You're refunded
The refund goes back to your original payment method. Cash-on-delivery orders are refunded by bank transfer.
Can be returned
- Unopened, in the original sealed packaging
- With all accessories, manuals and any free gifts
- Within 7 days of delivery
- With your order number
Can't be returned
- Opened or activated products — unless they're faulty
- Items with a broken seal, missing parts or signs of use
- Gift cards, software and digital codes
- In-ear products once the seal is opened, for hygiene reasons
- Damage caused after delivery
Wrong, damaged or faulty on arrival?
Tell us as soon as possible — ideally on the day of delivery — with a photo of the item and its box. We'll replace it or refund you at no cost to you.
Request a return
Opens WhatsApp with your request written out, ready to send.
Common questions
Can I return an item I've opened?
Opened items can't be returned for a change of mind. If an opened item is faulty, it's covered by the manufacturer's warranty — see our warranty page and we'll help with the claim.
I paid cash on delivery. How do I get my refund?
We refund cash-on-delivery orders by bank transfer to an account in your name. We'll ask for the details when we confirm your return.
I paid with Tabby or Tamara. What happens?
The refund goes back through Tabby or Tamara, who adjust or cancel your remaining instalments.
Do I pay for return shipping?
No. Returns are collected free of charge anywhere in the UAE.
Can I exchange instead?
Yes. Ask for an exchange in your return request and we'll swap it if the item you want is in stock, or refund you so you can order again.